Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.
Comprehensive support at modest annual subscription.
For the ultimate in coverage…
Affordable peace of mind…
Cost effective emergency service…
Advantage Support Contracts provide peace of mind, knowing that any problems that occur will be corrected rapidly and without further cost. These agreements include the following benefits:
TA Instruments offers other options for instrument repair, in addition to the Advantage Support Contracts. The service provided is of equal quality, with rapid response. Only genuine, quality TA parts are used and instrument performance is always verified after repairs are completed.
Demand Services
On-site demand service is available if you elect not to cover your instrument with an Advantage Support Contract. With demand service, you pay only for the service required to correct a specific problem. The cost for demand services will depend on where you are located, the amount of time required to correct the problem, and the parts used.
Service Shop
TA Instruments maintains a large staff of in-house Service Specialists trained in all aspects of instrument repair. Instruments can be returned to the regional service shops for repair to save travel cost associated with on-site demand service, for more extensive repairs, or for upgrades not available in the field. The cost will depend on how long it takes to evaluate and repair the problem, what parts are needed, and freight charges.
Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.
The Loyalty Support Plan (LSP) has been designed to make this comprehensive support available for a modest, easily budgeted annual subscription fee, that is predicated on the benefits of uninterrupted coverage initiated at installation, and continued for the life of the instrument.
This support product is available only for new instruments at the time of purchase, or prior to the end of the warranty period. Once initiated, the LSP is renewable annually to provide uninterrupted coverage for the life of the instrument.
Loyalty Support Plan subscribers receive:
Comprehensive benefits combined with a modest annual subscription fee make the Loyalty Support Plan an outstanding value!
For the ultimate in coverage… The Premium contract provides unlimited service visits, which includes labor, travel and all parts. One Performance Maintenance Visit (PMV) helps prevent problems and provides free upgrades to the latest TRIOS software. Users have unlimited access to all e-Training courses. Cells, Furnaces, Motors and Transducers are covered with this contract, and consumables can be purchased at a 10% discount.
Affordable peace of mind… Unlimited service visits including labor, travel and most parts are standard with the Plus contract and provides free upgrades to the latest TRIOS software. In addition, the contract includes a 10% discount on consumable purchases.
Cost effective emergency service… The Basic contract provides two service visits that include all labor, travel, and most parts and provides free upgrades to the latest TRIOS software. It is designed to provide cost-effective emergency repairs, minimizing the risk of instrument downtime if a problem does occur.
Robust and reliable, TA Instruments’ systems are used daily in over 5,000 academic institutions. We have a long history of cooperative effort with academia, facilitating placement of state-of-the-art instruments through our Academic Matching Grant and our Distinguished Young Rheolologists award program. TA values our academic customers who develop new materials, novel applications, publications, and most importantly, talented graduates that will fill future roles in industry.
This new support offering provides us with a way to extend our partnership with academic users to maintain our mutual investment in instruments and expertise. Once initiated, the ASP is renewable annually to provide uninterrupted coverage for the life of the instrument.
Comprehensive benefits combined with highly subsidized subscription prices make the Academic Support Plan an outstanding value!
Our experience with over 35,000 installations has shown that when users are well trained, systems receive routine preventive maintenance, and problems and concerns are addressed promptly, the result is improved instrument performance, increased uptime, and reduced cost of ownership.
The Loyalty Support Plan (LSP) has been designed to make this comprehensive support available for a modest, easily budgeted annual subscription fee, that is predicated on the benefits of uninterrupted coverage initiated at installation, and continued for the life of the instrument.
This support product is available only for new instruments at the time of purchase, or prior to the end of the warranty period. Once initiated, the LSP is renewable annually to provide uninterrupted coverage for the life of the instrument.
Loyalty Support Plan subscribers receive:
Comprehensive benefits combined with a modest annual subscription fee make the Loyalty Support Plan an outstanding value!
For the ultimate in coverage… The Premium contract provides unlimited service visits, which includes labor, travel and all parts. One Performance Maintenance Visit (PMV) helps prevent problems and provides free upgrades to the latest TRIOS software. Users have unlimited access to all e-Training courses. Cells, Furnaces, Motors and Transducers are covered with this contract, and consumables can be purchased at a 10% discount.
Affordable peace of mind… Unlimited service visits including labor, travel and most parts are standard with the Plus contract and provides free upgrades to the latest TRIOS software. In addition, the contract includes a 10% discount on consumable purchases.
Cost effective emergency service… The Basic contract provides two service visits that include all labor, travel, and most parts and provides free upgrades to the latest TRIOS software. It is designed to provide cost-effective emergency repairs, minimizing the risk of instrument downtime if a problem does occur.
Robust and reliable, TA Instruments’ systems are used daily in over 5,000 academic institutions. We have a long history of cooperative effort with academia, facilitating placement of state-of-the-art instruments through our Academic Matching Grant and our Distinguished Young Rheolologists award program. TA values our academic customers who develop new materials, novel applications, publications, and most importantly, talented graduates that will fill future roles in industry.
This new support offering provides us with a way to extend our partnership with academic users to maintain our mutual investment in instruments and expertise. Once initiated, the ASP is renewable annually to provide uninterrupted coverage for the life of the instrument.
Comprehensive benefits combined with highly subsidized subscription prices make the Academic Support Plan an outstanding value!